advanced education

Organization of services for people with disabilities in service enterprises

Term of training: 72 hours
Start date: as groups are formed
Costs: by request
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Type of additional education
Advanced education
Documents
Upon completion of training, a Certificate of Advanced Education is issued
Convenient form of training
Full-time education using Distance Learning Technologies and E-learning (webinars)
The purpose of the program is to prepare managers, deputy managers, specialists of enterprises and organizations of the service sector to create conditions for providing services to people with disabilities of various nosological groups
Who will be interested in the course?
Specialists of catering and consumer services enterprises
Owners and managers of service companies
Managers of HR services of service enterprises

Employees of enterprises and organizations of the service sector (educational, medical, financial, etc.)
What will you know and can do?
Build effective communications with people with different nosological characteristics in service delivery, employment, and other situational support;
Provide pre-hospital care for heart attack, epilepsy, asthma;
Know the legal norms and state guarantees when employing people with disabilities;
Possess technology to work with people with disabilities of different nosologies;
Know the algorithm for dealing with an emergency situation in which people with disabilities are involved;
Know the basic requirements of regulatory and legal documents in terms of ensuring the rights of people with disabilities;
Understand the specifics of hiring and adaptation of people with disabilities in the work force;

Course Programme
The course is designed for 72 academic hours. The advantage of the course is interactivity and practical orientation, based on solving real cases.
Theme 1.
Normative and legal framework of Russian Federation legislation in terms of ensuring rights of people with disabilities.
Theme 2.
Понятие доступной среды. Особенности обеспечения доступной среды и оказания услуг людям с инвалидностью. Порядок подготовки и размещения информации о доступности предприятий.
Theme 3.
Building effective communication with people with different nosological characteristics in service delivery, employment, and other situational support.
Theme 4.
Organization of the company's personnel service during hiring and adaptation of people with disabilities in the labor collective.
Course Authors
Bikbulatova Albina
Candidate of Technical Sciences, Associate Professor, Vice-Rector for Educational Work of Moscow State University of Food Production
Expert and head of scientific projects in the field of professional inclusion
Karplyuk Anna
Doctor of Pedagogical Sciences, Professor of the Department of Social and Humanitarian Disciplines of Moscow State University of Food Production
Agafonov Mstislav
Qualified specialist in social entrepreneurship
Judge - expert of the National Championship Abilimpiks
Agafonova Christina
Candidate of Pedagogical Sciences, Head of the Center for Promotion of Employment of Students and Alumni of Moscow State University of Food Production
Expert in the field of employment of disabled people
Issued document
Certificate of professional development of the established sample
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