START 5 December 2022

Management of service and quality of service
72 ac. hours
form of carrying out:
15 000 rub.
During the training, you will learn the basic principles of management, service development and improving the quality of service at catering establishments
This course is for you if you
You work as a food manager or administrator
You run either a business or are a top manager of a company in the service sector
Only recently started to work in the field of service and provision of services to the population
Student at a specialized university
From us you will learn
  • Draw up a commercial offer that the client really expects from you
  • Develop service standards in the enterprise
  • Own methods of monitoring and assessing the implementation of service standards
  • Carry out high-quality recruitment
  • Own the technologies for creating processes and service management systems in the enterprise
  • Develop and implement a training policy for the organization's personnel
Course author and speaker
Novikova Zhanna Viktorovna
Candidate of Technical Sciences, Professor of the Department of Food Industry, Hotel Business and Service, BIOTECH UNIVERSITY
Program modules
Topic 1
Service strategy
Topic 2
Mentoring (mentoring) as the key to success
Topic 3
Service management
Topic 4
Service standards
Topic 5
Analysis of the quality of service and control over the implementation of standards
Topic 6
Management of service behavior of workers
Topic 7
Service for the client.
Customer service procedure
Topic 8
Customer service by phone
Topic 9
Handling claims
cost of education:
extramural: 15 000 rub.
duration: 72 ac. hours
form of conducting: online

group start: 5 december 2022
At the end of the training, students are issued certificates of advanced training of the established sample
Didn't find the course you're looking for?
Fill out the form and we will select the direction of study for you!
By submitting an application, you agree to the processing of your personal data
by clicking on the button, you consent to the processing of personal data and agree to the privacy policy

Our address: Moscow, Volokolamskoe highway, apt.11, bldg. A., aud. 110
+7 (499) 750-11-16
© 2020 Engineering Center DO of MSUFP